Privacy Policy

Wagstaff Bros Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, group.wagstaffdirectory.co.uk (“Our Site”) and (subject to the limited exceptions in section 6, below).

We do not collect personal data about you unless you contact us. (see section 5, below). Any personal data we do collect will only be used as permitted by law. Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

1. Definitions and Interpretation In this Policy.

The following terms shall have the following meanings: “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and “We/Us/Our” means Wagstaff Bros Ltd, a limited company registered in England under company number 00295393, whose registered address is 9 Brewhouse Yard, London, EC1V 4JR, and whose main trading address is 9 Brewhouse Yard, London, EC1V 4JR.

2. Information About Us

2.1 Our Site is owned and operated by Wagstaff Bros Ltd, a limited company registered in England under company number 00295393, whose registered address is 9 Brewhouse Yard, London, EC1V 4JR and whose main trading 9 Brewhouse Yard, London, EC1V 4JR.

2.2 Our VAT number is 244019585.

2.3 Our Data Protection Officer is Grant Smith and can be contacted by email at [email protected], or by post at 9 Brewhouse Yard, EC1V 4JR.

3. What Does This Policy Cover?

3.1 This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4.Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data we hold about you (see section 8);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision-making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 9 and we will do our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

5.1 Subject to section

5.2, We do not collect any personal data from you. We do not place cookies on your computer or device, nor do We use any other means of data collection. 5.2 If you send Us an email, We may collect the following information for the purposes of providing information about our products and services and establishing an account should you wish to purchase from Us:

5.2.1 your name and address;

5.2.2 your email address;

5.2.3 your facsimile number;

5.2.4 your landline telephone and/or mobile number;

5.2.5 your company or business details;

5.2.6 your invoicing address;

5.2.7 your delivery address/addresses;

5.2.8 financial information;

5.2.9 direct debit or credit card information for any transaction that may take place between us;

5.2.10 any other information which you choose to give Us.

6. How Do We Use Your Data?

6.1 If We do collect any personal data, it will be processed and stored securely, for no longer than necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times. For more details on security see section 7, below.

6.2 As noted above, We do not generally collect any personal data. If you contact Us and We obtain your personal details from your email, We may use them as follows:

6.2.1 to reply to your email and communicate with you as part of our business;

6.2.2 in pursuance of contracts and fulfilment of our obligations;

6.2.3 to send you information and updates about or products and services;

6.2.4 to set up accounts for you so that you may purchase our products and services;

6.2.5 to assist in the resolution of complaints;

6.2.6 to compile statistical information for internal analysis only;

6.2.7 Any and all emails containing your personal data will be deleted no later than 12 months after the matter you contacted Us about has been resolved;

6.3 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.4 We may share your data for the legitimate purposes of:

6.4.1 placing orders with our manufacturers to supply products against your orders;

6.4.2 arranging deliveries to your selected delivery locations;

6.4.3 obtaining credit references from Agencies to enable credit accounts to be setup.

6.4.4 to undertake satisfaction surveys to ensure we provide you with high quality of products and services;

6.4.5 to comply with requests from Fraud Prevention and Law Enforcement Agencies.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

7.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure any data we hold about you (even if it is only your email address).

7.4 Steps We take to secure and protect your data include:

7.4.1 your data will be held on our servers which are protected by complex passwords which are routinely changed for added security;

7.4.2 our servers are housed in a secure/locked environment;

7.4.3 access to our servers is restricted to only those who have the appropriate authority;

7.4.4 computer safeguards such as firewalls and data encryption;

7.4.5 your data personal information is only accessible by those who deal directly with your enquiry, accounts or request for products and/or services;

7.4.6 Our staff have a duty to preserve confidentiality.

8. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at [email protected] or using the contact details below in section 9.

9. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected] or by post at Wagstaff 9 Brewhouse Yard, London, EC1V 4JR. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 8, above).

10. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

11.Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

12. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

13. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

14. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

15. List of cookies we collect

The table below lists the cookies we collect and what information they store:

Cookie Name / Cookie Description
FORM_KEY
Stores randomly generated key used to prevent forged requests.
WSOFSID
Your session ID on the server.
GUEST-VIEW
Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history, if you have
asked for this.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT
Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS
Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION
Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY
Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION
Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE
Facilitates translation of content to other languages.
COOKIE-ACCEPT
Indicates whether a customer allowed to use cookies.
_GA
Used to distinguish users.
GA<CONTAINER-ID>
Used to persist session state.
_GAT
Used to throttle request rate.
_GID
Used to distinguish users.